Privacy Policy

Effective Date: [23/02/2026]

This Privacy Policy describes how Wellgohealth (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide when using our website (https://wellgohealthcare.com) and our childbirth and postpartum confinement services in Hefei, China. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our maternity and postpartum care services. The types of information we may collect include:

Personal Identifiers: Name, date of birth, nationality, passport/ID number, contact information (email, phone number, address).
Health & Medical Information: Medical history, pregnancy details, test results, and other health-related data necessary for your care.
Payment Information: Billing address, payment method details (processed securely via third-party payment providers).
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and access times.
Other Information: Any additional details you provide through contact forms, consultations, or service bookings.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, manage, and personalize your childbirth and postpartum confinement services.
To communicate with you about your bookings, appointments, and service updates.
To process payments and issue invoices.
To comply with legal and medical record-keeping requirements.
To improve our website, services, and customer experience.
To send you relevant information about our services, with your explicit consent.
To respond to your inquiries and provide support.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, IT services, medical partners), under strict confidentiality agreements.
Legal Requirements: When required by law, regulation, or court order, or to protect our rights, property, or safety.
Consent: With your explicit written consent for any other purpose.

4. Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

Encryption of sensitive data (e.g., payment information).
Secure access controls for medical records.
Regular security audits and updates to our systems.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and medical retention requirements.
Restriction: Request restriction of processing of your personal information.
Data Portability: Request a copy of your data in a machine-readable format.
Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us at [office@wellgohealthcare.com]. We will respond to your request within a reasonable timeframe.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including China. We ensure that any such transfers comply with applicable data protection laws and that your information is protected to the same standard as described in this policy.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: office@wellgohealthcare.com
Phone: +86-18788854244