FAQ-Service & Process
Q: What childbirth and confinement services do you offer?
A: We offer natural birth, cesarean section, 42/28/14/7-day confinement packages, and VIP exclusive services such as postpartum recovery and checkup packages.
Q: What is the process of your medical resource matching service?
A: It’s a simple 4-step one-stop process: ① Tell us your medical needs & travel duration ② We evaluate and match the most suitable hospital/doctor for you ③ We help you book an appointment and confirm the medical schedule ④ Provide full support from on-site translation to post-treatment follow-up. It can also be seamlessly connected with our visa and travel services.
Q: How do I book childbirth and confinement services?
A: You can book via our website form, email, or phone; our consultants will create a personalized plan for you.
Q: What information do I need to provide for medical resource matching?
A: You only need to provide your specific medical needs, expected treatment time, travel city (Hefei is preferred), and basic medical history (if any). No complicated documents are required, and we will guide you to prepare all materials for medical treatment.
Q: Are there professional medical staff during confinement?
A: Yes, we provide 1:1 nannies or maternity nurses, plus a team of doctors, dietitians, and recovery specialists.
Q: Can I choose different confinement room types?
A: We offer deluxe standard rooms, cozy junior suites, luxury family rooms, and LDR business suites to suit different needs.
Q: What postpartum recovery services are included?
A: We offer pelvic floor repair, rectus abdominis repair, skin care, intimate care, and more to help you recover quickly.
Q: What baby care services are available?
A: We provide professional care including daily newborn checkups, disease screening, breastfeeding guidance, and 42-day health assessments.
FAQ-Safety & Security
Q: What are your hospital’s medical qualifications?
A: We partner with top-tier hospitals; all medical staff are certified and follow international healthcare standards.
Q: How safe is Hefei?
A: Hefei is a quiet, safe city with stable social order, ideal for childbirth and recovery.
Q: Is my personal and medical information protected?
A: We strictly adhere to privacy regulations and use encryption to protect your personal and medical data.
Q: What COVID-19 prevention measures are in place?
A: We strictly follow pandemic guidelines, including regular disinfection, temperature checks, and visitor restrictions to ensure safety.
Q: Are confinement meal ingredients safe?
A: We use organic ingredients, curated by professional dietitians, to ensure balanced nutrition and food safety.
Q: How are emergencies handled?
A: We have a 24/7 emergency team and green channels with top-tier hospitals for rapid response.
Q: What medical insurance support is available for expats?
- A: We offer international medical insurance coordination to assist with claims and reimbursements.
Q: How do you ensure service quality?
A: We are ISO-certified, conduct regular quality assessments, and collect client feedback for continuous improvement.
FAQ-Refund, Cancellation & Reschedule
Q: Can I get a refund if I cancel the package in advance?
A: A partial refund is available for early cancellation, subject to the contract terms.
Q: How long does the refund take?
A: Refunds are processed within 7–15 working days after approval.
Q: Can I get a refund after check-in?
A: Fees are calculated based on actual days used; the remaining balance can be refunded per policy.
Q: Can I reschedule or change the package?
Q: Can I get a full refund for medical reasons?
A: A special refund can be approved with a valid medical certificate.
Q: Is the deposit refundable?
Q: Do you provide quick refund service?
A: Quick refund is available for eligible cases.